Shipping Policy

En. The Label (ABN: 49 307 694 847) All orders are shipped from our warehouse in Coolum, Queensland, Australia.

Tracking: All orders are fully trackable, and an email confirmation, including tracking details, will be sent to you when your parcel has been dispatched.

1. Order Processing & Dispatch

Once your order is placed, our Coolum warehouse team requires time to meticulously pick and pack your items. This processing time is separate from the carrier's shipping estimate (via Australia Post or any other courier).

  • Standard Processing: Please allow 1-4 business days for your order to be processed and packed.
  • Peak Period Processing: During high-volume periods, such as new collection releases or major sales, please allow up to 10 business days for processing.

Pre-Order and Mixed Orders

  • If your order contains a Pre-Order item along with in-stock item(s), the entire order will be held and shipped together once the pre-order stock has arrived at our Coolum warehouse.
  • To receive in-stock items sooner, we strongly recommend placing separate orders for pre-order and in-stock items.
  • Pre-Order Timeframes: Estimated dispatch dates for pre-order items are provided on the product page. These dates are estimates only and are subject to change due to production or shipping delays. We cannot offer cancellations or refunds for change of mind due to such delays.

Note: Selecting Express Shipping only speeds up the transit time; it does not expedite the processing of your order. All orders are processed sequentially based on the time they were placed.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates are a guide only and are not a guarantee.

A. Australian Shipping (Domestic)

Free Standard Shipping applies to Australian Orders over $300 2-8 business days once dispatched.
Standard Shipping ($12.00) 2-8 business days once dispatched.
Express Shipping ($15.00) 1-4 business days once dispatched.

    B. International Shipping (Rest of World)

    We use Australia Post's Standard International shipping service & DHL for all US shipments.

     Standard Tracked Shipping ($39.95)

    6-27 business days once dispatched.

     United States (US) Flat Rate ($65.00)

    6-15 business days once dispatched.

     

    3. Delivery Restrictions & International Fees

    International Taxes & Customs Duties

    All international parcels sent from Australia may be subject to taxes, import duties, and customs fees once they reach the destination country. These charges are entirely the responsibility of the customer.

    En. The Label is not responsible for, nor do we collect, the payment of these charges. The charges are determined by your local customs office and are outside of our control. We strongly recommend customers check with their country's customs authority prior to purchase to avoid unexpected charges upon delivery.

    4. Lost, Damaged, and Returned Parcels

    A. Lost or Damaged During Transit

    The risk of loss and title for all products purchased passes to you, the customer, upon our delivery to the carrier (Australia Post or courier).

    • We are not responsible for any products lost or damaged during shipping. If you receive your order damaged, you must contact the shipment carrier to file a claim.
    • Please keep all packaging materials and damaged goods before filing a claim.

    B. Incorrect Address & Abandoned Shipments

    Please ensure you enter your address correctly at checkout! We deliver where you tell us to!

    • Returned to Sender (Non-Collection): If a parcel is returned to us due to an incorrect or incomplete shipping address provided by the customer, or failure to collect from a postal outlet in time, you will be required to pay an additional delivery fee for re-shipment.
    • Abandoned Shipments: Should a shipment be abandoned (refused) due to non-payment of customs fees or taxes, the customer forfeits their rights to the goods and any associated refund.